Support scope
Account and login
Support for sign in, email verification, device changes, account recovery, and deletion request follow-up.
Billing and subscriptions
Support for App Store purchase restore, subscription questions, and membership delivery checks.
Capsules and timezone
Help with capsule open time, delivery timing, timezone behavior, and shared capsule issues.
Media and notifications
Questions about image upload failures, missing notifications, reminders, and app alert behavior.
Official contact details
Phone
Phone support is not currently offered. Email is the official support channel.
Business contact requests
For legal, compliance, or regional disclosure questions, please contact support by email.
Working language
English primary. Chinese support available when needed.
This page can be used as the public Support URL in App Store Connect. If your storefront requires additional public business contact details, add them to the contact page before submission.