Required basics
- Your account email
- Your device model
- Your iOS version
- Your app version
Support contact details
Email
Typical response time
Within 3 business days
Support phone
Phone support is not currently offered. Please contact us by email.
Business contact requests
For legal, compliance, or regional disclosure matters, email support and include the request type in the subject line.
If you are contacting us for privacy, compliance, or App Store review matters, include that in the subject line so we can route your request faster.
What to include in your message
Helpful details
- Screenshots or screen recordings
- The time the issue happened
- The feature or page involved
- Your timezone if timing is relevant
Subject: FutureCapsule Support - [short issue title] Account email: Device model: iOS version: App version: Issue time: Timezone: Description: Steps already tried:
Related support actions
Manage subscriptions
If your issue is related to an auto-renewable subscription, you can manage your subscription directly with Apple.
Refund requests
Refund decisions for App Store purchases are handled by Apple. You can submit a refund request through Apple Support.