I did not receive my email verification code.
Please check your spam folder, wait a short moment, and try again. If the issue continues, contact support and include the email address you used to sign in.
My subscription or purchase does not look correct.
Try the in-app restore purchase flow first. If the issue remains, send your account email, the product purchased, and a screenshot from your App Store purchase history.
Where can I manage my subscription?
App Store subscriptions are managed through Apple. You can review or cancel subscriptions at apps.apple.com/account/subscriptions.
How do I request a refund?
Refund decisions are handled by Apple. You can start a refund request from Apple Support at support.apple.com/HT204084.
Why does a capsule open at a different time than I expected?
Capsule opening behavior may depend on the timezone associated with the capsule or device. If you changed devices or traveled across timezones, include your current timezone and the capsule open time in your support request.
Push notifications are not arriving.
Please confirm that notifications are enabled in iOS Settings and inside the app. If the problem remains, tell us your device model, iOS version, and app version.
How can I delete my account?
If account deletion is available inside the app, use that option directly. If you already submitted a deletion request and need help tracking it, email support from the same account email.
Images fail to upload or load.
Please check your network connection and try again. If possible, send a screenshot and tell us whether the issue happened during upload, viewing, or sending a capsule.