How we can help
Account and access
Help with sign in, verification code issues, device changes, account recovery, and account deletion follow-up.
Purchases and subscriptions
Support for purchase restore, subscription status, billing questions, and product delivery checks.
Capsules and media
Questions about capsule creation, delivery time, opening time, timezone behavior, image uploads, and shared capsules.
Notifications and reminders
Assistance with push notifications, capsule reminders, membership notices, and device notification settings.
Contact information for App Store review
Email support
Support phone
Phone support is not currently offered. Email is the official support channel.
Business contact requests
For legal, compliance, or regional disclosure questions, please contact us by email and include the request type in the subject line.
Support hours
English is the primary support language. Chinese support can be provided when needed.
This page is structured for use as a public Support URL in App Store Connect. If your storefront requires additional public business contact details, add them on the contact page before submission.
Account deletion and privacy requests
If your app supports account creation, Apple requires users to be able to start account deletion inside the app. This website provides the official support contact for follow-up questions, privacy requests, and deletion request status checks.
Use the in-app deletion flow when available. If you already submitted a deletion request and need help checking its status, email support from the same account email.
For access, correction, deletion, or personal data questions, email support with the subject line "Privacy Request".